WriteInFrench - WriteinSpanish

Privacy Policy

Last Updated: November 6, 2025

This Privacy Policy describes how WriteInFrench.com and WriteInSpanish.com ("we," "us," or "our") collects, uses, and shares your personal information when you use our online language learning services (the "Service").

1. Information We Collect

1.1 Information You Provide to Us

When you create an account and use our Service, we collect:

• Account Information: Your name and email address
• Payment Information: Payment details processed securely through Stripe (we do not store full credit card numbers)
• Profile Information: Any additional information you choose to provide in your profile
• Communications: Messages you send to us, including support requests
• Learning Data: Your progress, completed exercises, quiz results, and other learning activity

1.2 Information Automatically Collected

When you use the Service, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, and other usage statistics
• Device Information: Browser type, operating system, device type, and IP address
• Cookies and Similar Technologies: Information stored on your device to enhance functionality (see Cookie Policy below)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your subscription and payments
• Personalize your learning experience
• Track your learning progress and provide feedback
• Send you important updates about your account and the Service
• Respond to your support requests and questions
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations
• Analyze usage patterns to improve our Service

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service you subscribed to
• Legitimate Interests: Improving our Service, preventing fraud, and ensuring security
• Consent: When you provide explicit consent (e.g., for marketing communications)
• Legal Obligation: Complying with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who help us operate the Service:

Memberstack	Account management and authentication services
Stripe	Secure payment processing

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal process
• Enforce our Terms of Service
• Protect the rights, property, or safety of our users or the public
• Detect or prevent fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service.

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (e.g., authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Service
• Third-Party Cookies: Set by Memberstack and Stripe for authentication and payment processing

5.3 Managing Cookies

Most web browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain features of the Service. You can manage your cookie preferences through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.

Learning progress data may be retained longer for educational research purposes in anonymized form.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure authentication through Memberstack
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (GDPR and Privacy Laws)

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

8.2 Correction

You can update or correct your account information at any time through your account settings.

8.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through your account settings or by contacting us.

8.4 Restriction and Objection

You can object to or request restriction of certain processing activities.

8.5 Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

8.6 Lodge a Complaint

If you are in the EU, you have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. The United States may have data protection laws that differ from those in your country.

For users in the European Union, we ensure adequate protection of your data through:

• Standard contractual clauses approved by the European Commission
• Working with service providers who comply with GDPR requirements

10. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Do Not Track

Some browsers have a "Do Not Track" feature that signals websites not to track users. We currently do not respond to Do Not Track signals because there is no industry-wide standard for handling them.

15. Contact Us